Today has really taught me a lesson about keeping your promises to your customers. And if you can’t, keep them informed. Not once, not twice, but three times today I have been disappointed and / or confused as a customer.
1. I ordered a new mobile phone online the other day and was told it would [...]
I’ve written a whitepaper to help businesses and individuals generate ideas for promoting, marketing and advertising their website, ideas for website features and content that are likely to attract visitors and an introduction to visitor tracking. This paper is aimed at people who know they need or want a website but don’t know what they [...]
The brilliant minds at 37signals.com have launched a book called Getting Real: The smarter, faster, easier way to build a successful web application. It contains the “business, design, programming, and marketing philosophies of 37signals“. It’s full of great advice, some of it common sense but forgotten often. You can read the book online for free, [...]
Given that I am now a one-(wo)man band, I need to pay special attention to marketing my business – how do I reach my target market, what gets me contacts, what turns potential clients into paying customers, what gives me the most bang for my buck, etc. So I’ve been noticing other companies that have come with cheap, novel alternatives…
I am a self-employed web designer passionate about quality, usability and web standards. I'm also a dance teacher in ballet, jazz, tap and hip-hop. Sometimes I also have time for hobbies.
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